Functional Categories: Customer Success
Managing Extensions, Expansions, and Renewals
Sabina Pons is General Manager at Growth Molecules, a strategic advisory firm specializing in customer success for B2B/B2B2C SaaS companies . Sabina h…
Mapping Your Customer Journey
Emilia D’Anzica is the founder of Growth Molecules, a management consulting firm focused on helping B2B SaaS companies seeking to protect and grow r…
Running a Customer Advisory Board
Mike Gospe is a Customer Advisory Board (CAB) and Partner Advisory Board (PAB) strategist with experience facilitating over 200 executive-level meetin…
Predicting and Preventing Churn with Customer Health Scoring
Ed Powers is a Principal Consultant at Service Excellence Partners, where he helps companies take an enterprise-wide approach to addressing churn. He�…