Functional Categories: Customer Success
Balancing Data and Relationship Insights to Prevent Churn
Amy Hudson is a fractional Chief Customer Officer (CCO) and founder of HAAN Works, providing Customer Strategy and Operations expertise. Previously, s…
Implementing and Optimizing a Customer Success Platform
Emilia D’Anzica, MBA, PMP, founded Growth Molecules™, a Management Consulting firm. She was previously Chief Customer Officer at Copper and Vice P…
Building Customized CS/CX Solutions With AI and Automation
Parth Madhubhai is the founder of no code nexus, an advisory that helps clients build modular CS/CX solutions to simplify tech stacks with a focus on …
Aligning Your Customers’ Success With Customer Journeys and a Customer Capability Maturity Framework
Michael Allenson is the Founder of Empact Partners, a Customer Journey and Maturity Framework advisory firm. Michael has worked with over 50 companies…
Conducting Win/Loss Analysis
Willem Maas is the Founder and President of Growth Velocity Inc., a rigorous, tech-enabled Win/Loss Analysis consultancy for complex sales. He’s led…
Building an Account Expansion Program
Rob Zambito is the Founder of Success Scaled, a customer success & go-to-market consulting firm that helps build and scale CS teams and GTM motions at…