Functional Categories: Customer Success
Measuring CS Performance and Aligning It With Compensation
Amy Hudson is the Founder and Chief Customer Officer of HAANWorks, a customer growth consulting firm for B2B companies. In this guide, Amy explains ho…
Handling Feature Requests
Rob Zambito is the Founder & CEO of Success Scaled Consulting, a CS firm that helps early-stage SaaS companies turn CS into a revenue expansion fu…
Running “Save” Programs for At-Risk Accounts
Jeremy Silver is the SVP of Client Services and Success at CompScience, an AI Insuretech company. He is also the owner of Silver Success, a SaaS post-…
Building and Scaling a Customer Support Function
Video Key Takeaways Slides
Building and Scaling a Customer Support Function
Steve Kenning is the founder of Steve Kenning LLC, a customer experience advisory practice that helps CX operators build and scale world-class teams. …
Planning Sales Kickoffs
Video Key Takeaways Slides
Building an AI Chatbot
Crafted is a product development consultancy that partners with growth-stage companies to deliver custom software. Their radical approach to continuou…